Return Policy

At Now100 E-Retails Pvt. Ltd., we want you to be completely satisfied with your purchase. If you are not happy with a product you have bought, we offer the following return policy.

Eligibility for Returns

You may return most eligible items within 10 days of the purchase date for a full refund or exchange. To be eligible for a return, the item must meet the following conditions:

• The product is unused, uninstalled, and in the same condition as when you received it.
• The product is in its original packaging, including all tags, accessories, and manuals.
• You can provide the original receipt or proof of purchase.

Non-Returnable Items

The following types of items are non-returnable unless they arrive damaged or defective:

• Products marked as "Final Sale," "Clearance," or heavily discounted items.
• Customized, made-to-order, or personalized products.
• Software or products where the seal has been broken.
• Any item not in its original condition, is damaged, or shows signs of use.

Return Process

To initiate a return, please follow these steps:

1. Contact Our Team: Email us at now100eretails@gmail.com to request a return. Please include your order number and the reason for the return. Our customer service team will provide you with a Return Authorization (RA) number and the return shipping address.
2. Pack the Item: Securely pack the item in its original packaging. Include all parts, accessories, and a copy of your proof of purchase. Please write the RA number clearly on the outside of the box.
3. Ship the Item: Mail your return package to the address provided. We strongly recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse.

Shipping Costs & Refunds

• Return Shipping: The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., we sent the wrong or a defective item).
• Refund Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at now100eretails@gmail.com within 48 hours of delivery. Provide your order number and photos or a video of the damage/defect. We will arrange a free return and ship a replacement or process a full refund at no cost to you.

Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to contact our customer service team:

Now100 E-Retails Pvt. Ltd.

Email: now100eretails@gmail.com