Refund Policy

At Now100 E-Retails Pvt. Ltd., your satisfaction is our top priority. If you are not completely happy with your purchase, this Refund Policy outlines the process to ensure a fair and prompt resolution.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 10 days of the purchase date.
• The item must be unused, in its original condition, and in the original packaging.
• You must provide the original receipt or proof of purchase.

Non-Refundable Items

The following items are not eligible for a refund unless they arrive damaged or defective:

• Customized, made-to-order, or personalized products.
• Items marked as "Final Sale," "Clearance," or sold at a discount.
• Any product that has been used, installed, or shows signs of wear and tear.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Initiate your refund request by emailing our customer service team at now100eretails@gmail.com. Please include your order number and the reason for the return.
2. Return the Item: If your request is eligible, we will provide you with a Return Authorization (RA) number and instructions for returning the item. Please pack the item securely in its original packaging, including all accessories and a copy of the proof of purchase.
3. Processing Your Refund: Once we receive and inspect the returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed within 4-6 business days.

Refund Method

All approved refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to be reflected in your bank or credit card account, depending on their processing times.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide your order number and clear photos or a video of the issue. We will arrange a free return and issue a full refund or send a replacement at no extra cost to you.

Shipping Costs

• Standard Returns: For returns that are not due to an error on our part, the customer is responsible for the return shipping costs.
• Refunds for Shipping Fees: The original shipping fees are non-refundable. If your return is due to our error (e.g., we sent the wrong or a defective item), we will refund the full purchase price and all associated shipping costs.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at: